Ford’s management model became the most influential one in the early 20th century. It embraced the possibilities enabled by the assembly line. This was followed by the General Motors’ model (i.e. the multidivisional firm), and later by Toyota’s model (i.e. Lean). More recently, electronic technologies (like computers and the Internet) have enabled the rise of the global ‘Agile movement’ with Spotify’s model as the poster child. But now, with more and more IoT technologies, what will become the most influential management model of the future?
IoT stands for Internet of things. It is the generally accepted term for the phenomenon in which physical objects (like buildings, airplanes, cars, mobile devices, kitchen appliances and many more) are connected to the Internet and thus to each other, gathering massive amounts of data, and often acting on it automatically.
Recently, at the 6th China Manufacturing Power Forum, Zhang Ruimin (CEO of Haier Group) laid out why Haier’s model, dubbed Rendanheyi, could be the next influential management model by embracing the possibilities new IoT technologies will enable.
The birth of the Rendanheyi model
Ruimin said: “Until recently, Chinese firms had been emulating and learning from advanced management practices around the world. But in the IoT era, we have run out of templates to follow.”
So, Haier decided to create its own management model. Why? Ruimin: “Organizations are only given two options: to evolve or to ossify. To evolve is to transform and stay relevant to times and trends.
To ossify is to hide in a cocoon and inform today’s efforts with yesterday’s successes. This is why Fortune 500 companies now have shorter lifespans. Things are moving too fast for many to keep pace.”
Ruimin continues: “Why disrupt the traditional model? Because organizations are only successful when they are relevant to the times in which they exist.
The so-called ‘success’ of companies is absolute. It’s the result of being in sync with the beat of the times, either intentionally or unintentionally. But keeping in sync with a varying beat over time is difficult.
Rendanheyi was first proposed in 2005, and has evolved over 15 years. We started by breaking up the hierarchical organization and removing all mid-layer departments.
12,000 middle-level managers had to become entrepreneurs or leave. The organization became a platform without imposed leaders. Users are the leaders. 80,000 employees became 4,000+ microenteprises (MEs), each preferably made up of less than 10 people.”
At the heart of Haier’s Rendanheyi model are not just MEs, there are other important concepts, designed in a way that helps the firm adjust to fast-moving circumstances. In this post I will highlight the most important ones:
Win-win value-added statement
Haier clusters multiple MEs into so-called ‘ecosystem micro-communities’ (EMCs). Ruimin explains: “EMCs are clusters of MEs along an ecosystem value chain. All related MEs organize themselves together to co-create and share value.
The more value created, the more profit there is to share. Of course, they bear any losses in such ventures, and when losses reach a threshold, the community is dissolved.
Therefore, EMCs do not play games with their leaders. In traditional organizations, subordinates and their superiors are in a game. Both groups want more benefits for themselves, and at the same level different departments operate in silos, almost like enemies. But a community of interest can solve these problems.”
Ruimin wants Haier to become a jellyfish-like kind of organization. Ruimin: “Jellyfish have been around for over 600 million years, longer than dinosaurs, and are a great example of the survival of the fittest.
A jellyfish survives without a brain, with no central nervous system, only tentacles. When a tentacle feels its prey, it does not need a central nervous system to give commands. Other tentacles automatically surround the prey and capture it via coordinated effort.
What if the organization becomes a jellyfish-like autonomous organization? When a contact point senses user needs, there is no need to send a request up the command chain. No need to re-coordinate. Others naturally come forward.”
Jellyfish have been around for over 600 million years, longer than dinosaurs, and are a great example of the survival of the fittest.click to tweet
Haier believes that EMCs should not focus on bringing new products to the market. Instead, they should focus on developing so-called ‘scenario offerings.’
This is because they believe traditional products will be replaced by ‘scenarios’, as soon as physical objects (like kitchen appliances) are connected to other devices via IoT enabled technologies.
Ruimin explains: “There is no perfect product, only a scenario that iterates towards perfection. […] The idea of a product has become obsolete. When each household becomes a smart home, no single product can suffice, and no single industry can meet all needs.
Many products cross many industries will together serve the needs of a household. So, products must become networked appliances connected to provide users with an experience.”
Ruimin talked about how their firm turned the experience of eating peking roast duck at home into one of their ‘scenario offerings’:
Ruimin: “You don’t make roast duck at home or get it through food delivery. Haier brings in top roast duck chefs to make a ready-to-cook meal for you to store in the refrigerator.
The refrigerator is connected to other kitchen appliances such as the oven. The oven comes with a special roast program that can transform semi-finished duck into authentic Peking roast duck.
Since its launch, the roast duck scenario has seen fast adoption. In the first month, 20,000 ducks were sold. This is equivalent to the annual sales of a roast duck restaurant.”
After the initial success with roast duck, Haier extended their ‘scenario offerings’ to other authentic dishes not typically not made at home or home-delivered—for example red pepper fishhead, and roast squab.
These offerings came to market through one dedicated EMC, the Smart Cooking EMC. This EMC is a micro-community of a group of internal MEs and external partners.
These products did not exist in the past. But after Haier introduced networked appliances, and clustered their MEs plus external partners into EMCs, they are now able to bring these ‘scenario offerings’ to the market.
Haier believes that the ‘scenarios offerings’ need a new kind of brand to bring them to the market. Ruimin draws a distinction between three types of brands.
Ruimin: “The first category is product brands like Mercedes-Benz, Nike, BMW, and Adidas. They command a premium through quality.
The second type is platform brands, like Taobao and Amazon in the consumer internet space. They command a premium through traffic.
But traditional brands, platforms or products, engage customers only to the extent of a completed transaction, after which there are no further user interactions.”
Instead, Haier has a strong focus on creating a new kind of brand, the so-called ‘ecosystem brand’. Ruimin explains: “Economists point out that organizations in the 21st century have only one true level of competitiveness—having lifelong users.
Selling only products won’t get you lifelong users. In the IoT era, ecosystem brands are the inevitable answer because their premium now depends on experience.”
Ruimin talked about an example of how the firm, by constantly talking with users, is aiming to discover small user requests that could become a need for all other users as well.
Ruimin: “For example, let’s take the balcony solution (Balcony EMC) in our smart home scenario. In Shanghai, some users wanted more from their balcony, not just a place for washing and drying clothes.
So, Haier first turned the balcony into a wash-and-care balcony and gradually incubated the leisure balcony, entertainment balcony, and teahouse balcony.
These solutions have seen explosive growth. Previously, Haier only sold a washer for some thousands of RMB. But now, by selling a scenario, the average revenue per user is 210,000 RMB.”
Win-win added value statements
Haier develops new ‘scenario offerings’ with external partners they incorporate as ‘ecosystem partners’ into their own ‘ecosystem brands’. This inspired them to create a new kind of financial document, the so-called ‘win-win added value statement.’
Ruimin explains the reasons behind the need for such a document: “The ‘shareholder primacy’ doctrine was proposed by Nobel laureate Milton Friedman in 1970. He argued the purpose of an organization is to make profit and provide returns to its shareholders.
Businesses have been ruled by this mentality for 50 years. The Du Pont model is a framework that leads companies to actively pursue the ‘shareholder first’ idea.
Shareholder primacy is about maximizing the return on equity and serving the objectives of shareholders. It does not account for the users that are essential to the IoT era.
The Business Roundtable, an association comprised of the CEOs of ~200 leading American companies, released its new Statement of the Purpose of a Corporation in 2019.
It called for forgoing the principle of shareholder primacy and replacing it with creating value for all stakeholders. Still, this provides no guidance on how to achieve such a goal.”
So, what did Haier do to achieve this goal? Ruimin: “Haier was the first in the world to propose a fourth financial statement, the win-win value added statement, in addition to three additional financial statements. (The three are the balance sheet, cash flow statement, and income statement.)
A fourth statement should be provided for both public companies and innovative companies, since the three traditional statements cannot provide a full picture of a company’s state of operations.
Why can’t they? Because these three statements are still product-centric and business centric whereas the fourth statement, the win-win value-added statement, can capture additional value.”
Haier’s win-win value-added statement consists of six elements. How is this different from what traditional firms do? Ruimin explains.
1. User resources
Ruimin: “The first element is user resources. Only products and customers, not users, are recognized by traditional business standards.” So, the first element of the statement lists all the resources that users provide to the EMC.
2. Resource providers
Ruimin: “The second element is resource providers. Traditional organizations do not have resource providers, only suppliers. The relationship between suppliers and the organization concerns price. Whoever offers a better deal gets the business. Conversely, the ‘resource providers’ can co-create user experiences with the organization.” So, the second element lists all the external partners that provide resources to the EMC.
3. Total ecosystem platform value
Ruimin: “The third element is the total value of the ecosystem platform, which means the platform creates ecosystem revenue, such as in the roast duck scenario (Smart Cooking EMC) or in the balcony scenario (Balcony EMC). This is not product revenue, but ecosystem revenue.” So, the third element lists all the profits made from the different ‘scenario offerings’ that are sold by the EMC.
4. & 5. Revenues & Costs
Ruimin: “The fourth and fifth elements, revenues and costs, are generated in the ecosystem.” So, the fourth and fifth element lists are more traditional elements of the statement and state the revenues and costs of the EMC.
6. Marginal gains
Ruimin: “The last element is marginal gains. There is an unbreakable law of economics—diminishing marginal gains. In a product business, the profit per unit starts at RMB10, then diminishes to 9, 8, 6, and so on. The unit economics keep going down, known as diminishing marginal gains. Only by ramping up production and increasing volume can you grow total profit. But expansion always has boundaries.
Now, in the Haier ecosystem, marginal gains are increasing. For example, the Haier roast duck (Smart Cooking EMC) and balcony scenario (Balcony EMC) are not only generating revenue from selling refrigerators or washers, they turn refrigerators and washers into vehicles of ecosystem value that generate ecosystem revenues and gains so that marginal gains can continue to increase.”
So, the last item of the statement lists how the EMC manages to turn its ‘scenario offerings’ into engines of growth.
People at the center of Rendanheyi
Ruimin concludes with explaining the main philosophy of their management model. “The heart of Rendanheyi is human value maximization and dignity for all.
In the past, traditional models revolved around products rather than people. Kant reminded us that we should recognize humans as ends and not mere means to an end. The old models treat humans as a means.
Karl Marx pointed out what gives dignity to a person is the ability to create independently in his own space. Maximizing human value gives dignity to each person. If we want dignity for all, we must give each person a space for independent creation, and Rendanheyi is precisely about that.
Marx argued that workers also have their own cooperative enterprise, and even workers can become their own capitalists as a community. Haier allows EMCs to form and invest autonomously, as members own their enterprises and serve as their own ‘capitalists’ when they create and realize their value.”
The heart of Rendanheyi is human value maximization and dignity for all.click to tweet
How to implement Rendanheyi?
Ruimin: “To achieve this, organization leaders must decentralize power. […] How to implement the Rendanheyi model? My answer is, first ask if you could decentralize the three decision-making powers:
people decisions, and
Managers tend to think they rely on these three powers to exercise control in the organization and therefore cannot relinquish them. Do not be obsessed with control. When you give space to employees, every individual can thrive. Everyone is resourceful, so why not give them the freedom to grow?
Some believe that managers are smarter than employees. This is simply not true. In fact, some employees are very smart. Haier’s U-blood and U-vaccine were both founded by ordinary employees.
Haier was not in the healthcare industry, but now not only have we entered, but Haier Biomedical has successfully IPOed on the SSE Star Board with 140x P/E multiple.
Socrates said, ‘In every person there is a sun. Just let them shine’, but too many are covered and not allowed to shine.”